Refund Policy
We have a 30-day return policy for non-food items only, which means you have 30 days after receiving your item to request a return.
All food items are FINAL SALE.
Tannas Botannas
Refund Policy
We offer a 30-day return policy for non-food items only. Food items are final sale. Please review the details below before requesting a return.
1
30 Days
Non-food items may be eligible for return within 30 days after delivery.
2
Final Sale
All food items, sale items, and gift cards are final sale.
3
Contact First
Returns must be requested before sending items back.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Start a Return
To start a return, you can contact us at tannasbotannas@gmail.com.
Please note that returns will need to be sent to the following address:
If your return is accepted, you are responsible for paying for the return shipping.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants.
- Custom products, such as special orders or personalized items.
- Personal care goods, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
- Sale items.
- Gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tannasbotannas@gmail.com.
Contact
You can always contact us for any return question using the email below.